Terms of sale

The seller

The European Gentleman is operated by The European Gentleman ApS, registered in Denmark under CVR 46738470, VAT number DK46738470, with its registered address at Bakkevej 14, 2. th., 9400 Nørresundby, Denmark. You can reach us at [email protected].

Prices and payment

Every price is shown in Danish kroner and includes 25 percent Danish VAT. The price you see at checkout is the whole price with delivery, and there is nothing to pay when the parcel arrives. When you place your order the amount is authorised on your card or payment method, and we charge it only when your shoes are dispatched. The available payment methods are shown at checkout.

Ordering

Your order is binding when you press the pay button at checkout, which carries the amount you are paying. We confirm every order by email with the full details, your right of withdrawal and the identification of the maker.

Delivery

We deliver in Denmark only, for now. You choose between a parcel shop and delivery to your address, and the price is shown at checkout before you pay. Delivery is free on orders over 499 kr. and 49 kr. below that. When the parcel is on its way you get an email with the tracking.

Withdrawal, returns and exchanges

You have a 14-day right of withdrawal. How to use it, the condition the shoes must come back in, how the refund works and the model withdrawal form are on the returns and exchanges page, which forms part of these terms. The first size exchange of an order is free in both directions.

The legal guarantee

You have a two-year legal guarantee under the Danish Sale of Goods Act. If a fault shows within two years of delivery that is not ordinary wear or misuse, the pair is repaired, replaced or refunded. This is separate from the right of withdrawal and does not change it.

Complaints and disputes

Write to us first. Most things are solved with one honest email. If we cannot agree, you can bring a complaint to the Danish consumer complaints body, Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, via naevneneshus.dk. If you live in another EU country, the European Consumer Centre Denmark, Carl Jacobsens Vej 35, 2500 Valby, can help you with the complaint via consumereurope.dk.

Governing law

These terms are governed by Danish law. That does not change the consumer rights you have under the law of the country you live in.